♛
SALON
Policies
Thank You For Choosing Us
We can’t wait to make you feel beautiful
1
Booking Policy
- Appointments should be booked in advance to secure your preferred date and time.
- A deposit of 35% of the service total is required when booking appointments.
2
Cancellation & No-Show
- Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations or no-shows may result in a fee of up to 50% of the scheduled service cost.
3
Late Arrival Policy
- A 5–10 minute grace period is allowed.
- Clients arriving late may have their appointment shortened to avoid delays for other clients.
- In some cases, it may be necessary to reschedule.
4
Age Policy
- Some services may require a minimum age.
- Services such as facials, microblading, lash extensions, and other treatments may require parental consent for minors.
5
Health & Safety
- Clients must inform the studio of any medical conditions, allergies, skin sensitivities, or medications before their appointment.
- For the safety of staff and guests, clients who are feeling unwell should reschedule their appointment.
6
Refund & Satisfaction
- All services are non-refundable.
- If you are unsatisfied with your service, please contact us within 48–72 hours for possible corrections or adjustments.
- Corrections are offered only within the specified timeframe and must follow the original service guidelines.
7
Liability Policy
- The salon is not responsible for any allergic reactions, sensitivities, or complications that may occur if aftercare instructions are not followed.
- Results may vary based on individual skin type, lifestyle, and maintenance.
8
Children & Guests
- For safety and relaxation purposes, only clients receiving services are allowed in treatment areas unless approved in advance.
- Children must be supervised at all times.
9
Payment Policy
- Full payment is due at the completion of services.
- We accept cash, cards, and approved payment methods.
10
Right to Refuse Service
- Out of respect for our team and clients, the studio reserves the right to refuse service to anyone who is disruptive, disrespectful, or unsafe.
11
Client Responsibility
- After the service is completed, it is the client’s responsibility to follow any aftercare instructions provided by the salon or lash technician.
- The salon is not responsible for any issues that arise after the client leaves the salon, such as lash fallout, irritation, or allergic reaction not previously disclosed.
12
Aftercare
- Clients are advised to follow the recommended aftercare guidelines to ensure the longevity and health of their lashes.
- Pre-treatment instructions: Clients should avoid certain products or treatments before their facial.
13
Touch-Ups
- A follow-up appointment may be needed for touch-ups, typically within 2–3 weeks for lashes and 6–8 weeks for microblading and microshading.