New Client Policy:
We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.

Booking Policy:
A credit card must be on file to hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.

Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Children Policy:
Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

Makeup Policy:
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

Age Policy:
Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation.

Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.

Foreign Fill Policies:

We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.

Permanent Makeup Pre-Procedure Guidelines and Policies

Please read ALL information carefully

Policies

A deposit is required at the time of booking and applies to the cost of your service.
We understand that extraordinary circumstances happen, and you may need to change your
schedule. We require 1 business days’ notice for canceling or rescheduling an appointment.
Adequate notice enables us to schedule another client, maintaining a higher availability for
everyone.
If you cancel your appointment with less than 1 business day’s notice, you will lose your
deposit. Missed appointments and “no shows” will not only lose their deposit, but we will
charge an additional $50 missed appointment fee to the card on file. Late cancellations, rescheduling, and
“no-shows” leave gaps in our schedules that we cannot fill without timely notice.
Because we value every client’s experience, we ask that you arrive on time. If you are running
more than 15 minutes late, please call, and we will let you know if we can still accommodate
you. If we cannot, you will lose your deposit, and a new deposit will be required to reschedule.
CDC and OSHA guidelines do not allow observers in the procedure area. Absolutely NO children,
including infants in carriers, may be present at the appointment. We are mothers and love
children, but this is not an appropriate time to have children present. If you bring a child with
you, you will lose your deposit, and a new deposit will be required upfront before we
reschedule your appointment.
Communication is vital during your procedure. If English is not your first language, and you
need help communicating, please bring someone to assist you. This person will need to be
present for the entire procedure. If WE find it challenging to communicate with you, we will
have to reschedule, and you will lose your deposit. A new deposit will be required upfront
before we reschedule your appointment.
Many of our procedures involve a multi-session process. We will schedule a follow-up visit 6-8
weeks after the initial procedure. We recommend your schedule your follow-up at the end of
your appointment. There are fees associated with every service scheduled. You must complete
the recommended visit no more than 12 weeks from the initial procedure (unless your artist
tells you otherwise.) Your return dates are recorded in your chart and on your aftercare
instructions. Failure to complete the follow-up within the timeframe will result in a higher fee.
We hope you understand the need for these policies. If you have any questions, please do not
hesitate to ask.

Pre-Procedure Guidelines

If you are meeting with a doctor to manage a current health condition, please call us to verify

there will be no impact on your health or the procedure.

Organ transplant recipients cannot receive permanent makeup.
Be prepared for the color intensity of your procedure to be initially larger, sharper, brighter, or
darker than expected. The outer layer of your skin will exfoliate. It will take 4-8 weeks for your
permanent makeup to transition into your desired outcome. Initially, these injected tones may
simulate the exact color and tone desired. But they will not always remain a perfect match.
Injected tones are constant, while your skin tones will vary depending on exposure to cold,
heat, sun, and hormones.
If you use well water at home, please clean the procedure site with a gallon of distilled water
and Dove soap. Do not use your well water.
There are two types of tattoo pigments: body tattoo pigments and permanent cosmetic
pigments. Body tattoo pigments stay in the skin much longer but are not recommended for use
as permanent makeup. We use only permanent cosmetic pigments designed for the face. These
pigments are also designed to fade over time. Permanent cosmetics require maintenance to
keep them looking fresh. How often you need to refresh the ink color will vary. We cannot
make any guarantees about how long your pigments will last. Most clients maintain their
permanent makeup with a color boost annually or semi-annually.
Permanent cosmetic procedures are not an exact science. There are various skin types and
undertones, and they all accept and retain pigment differently. We make no guarantees. Should
a client fall into the small percentage of those who do not retain pigment easily, additional
touch-ups may be necessary. These appointments are priced separately. Absolutely no refunds
will be given for any procedure.
If you have had permanent makeup in the past, it may take more treatments (3 or more) to
achieve the desired result. Scar tissue that isn’t visible may be present, or color correction may
be needed. In these instances, more procedures are sometimes required. Fees will apply for
each visit.
Absolutely NO sun or tanning before the procedure for 7 days. Avoid facial sunburns at least 10
days before your procedure. After your procedure, the tan/sunburn will exfoliate, taking color
with it as it fades. If you come to your appointment with a sunburn or peeling skin, you will
need to reschedule your appointment, and your deposit will be forfeited.

Do not exercise the day of the procedure, as your body heat will expand your pores. We also
recommended that you avoid heavy sweating for 7-10 days post-procedure. Sweat is salty, and
salt pulls pigment out of the skin, causing poor retention.
The foods we eat and what we consume can impact both the procedure and the healed result
of permanent cosmetics. The following suggestions come from years of observation and
experience. We can still perform the service if you do not follow our recommendations. But we
cannot guarantee that your pigment retention will be ideal.
We recommend a low sodium diet by avoiding pre-packaged foods for 1 days leading up to the
procedure. High sodium levels can make it difficult to get pigment into the skin. We are not
concerned with recipes that require salt or the salt you sprinkle on your food.
Please avoid the following unless medically necessary for 3 days (72 hours) before your
procedure:
· Alcohol
· Green tea
· Caffeine
· Vitamin supplements
· Natural supplements including fish oil
· Herbs of any kind
· Niacin
· Aspirin
· Ibuprofen

Other medications:
Tylenol is fine.
If your doctor requires you to use aspirin or blood thinners every day, please get their written
consent saying you may stop taking it for 1 days. The note must also have the doctor’s approval
for the procedure. Please make sure you stop taking them 1 full days before your appointment
(i.e., 24 hours).

You must be off Accutane for 1 year before any permanent makeup or micro-needling
procedure.
If your dentist recommends a medication before your dental procedures, please take it on the
day of your service, just as you would for a dentist appointment.
Health Conditions:
If you have Diabetes, please let us know. Depending on your situation, we may need approval
from your doctor.
If you have Rheumatoid Arthritis, you may experience a slower healing process.
If you are about to undergo treatment for any form of cancer, you may want to get permanent
makeup before you begin your cancer treatments. Otherwise, you will need to wait until your
cancer treatment is complete.
If you are on or near your menstrual cycle, your procedure area may bleed more easily. Also,
the numbing cream may be less effective than at other times.
Eyeliner

Since delicate skin or sensitive areas may swell slightly or redden, some clients feel it best not to
make social plans for a day or two.
To do:
Come with your eyeliner drawn on if you want to show us how you wear it. Otherwise, come
without any eye makeup on.
Preparing your eyelids will be beneficial to your procedure. We recommend that you purchase
OCuSOFT Lid Scrub. You can buy it from Amazon or any grocery or drug store in different forms,
including individual packs of wipes or pads as well as a foaming cleanser. Any version will
benefit you. Begin using ASAP or 3 weeks in advance of your appointment. Use this product
daily and scrub your eyelids, specifically focusing on the lash area. This step will remove any
unseen dry skin and makeup, collecting there and creating buildup.
An extra follow-up visit may be necessary if you have hypersensitive, watery eyes during the
procedure. Our eyes produce saline saltwater. Salt will reduce the amount of pigment we can
implant in the skin. Antihistamines may reduce excessive watering. If you are prone to seasonal
allergies, consider using allergy medication 3-5 days before your appointment.
You may want to use alcohol-free witch hazel at home after your procedure. Swelling, redness,
and minor bruising are very common during and after your procedure. Minor bruising usually
recedes immediately after or on the same day. Applying cold, refrigerated, alcohol-free witch
hazel will reduce swelling, and it feels fantastic. Use flat, cotton rounds soaked in the witch

hazel as often as you desire. We will use the witch hazel we love to soothe your eyelids during
the procedure. We keep extra bottles refrigerated, so they are cold. You can ask about
purchasing a bottle while you are there. They are available to buy at standard retail pricing.
We keep it cold to be ready for you when you arrive home. You may also cautiously use cold
packs. Please place them in the freezer in advance to use when you return home.
For several days after your procedure, we recommend using a gentle cleanser to wash your
eyes. The brand does not matter. It needs to be gentle and not dry out the skin. Cleaning your
eyelids will be soothing and aid in your healing process. A gentle cleanser conditions the lashes
and prevents ointment and dry skin buildup.
What not to do:
Do NOT use Latisse for 1 month before or after your eyeliner procedure. If you are using any
other brand’s lash growth enhancement products, you will need to stop using them 2-3 weeks
before and after the procedure.
Do NOT wear lash extensions to your eyeliner appointment. We will reschedule your
appointment if you do, and you will lose your deposit. We will charge a $50 rescheduling fee to
your card on file. Do not have lash extensions applied for at least 2 weeks after the procedure.
Eyelash curling should be at least 48 hours before the procedure or 2 weeks after the
procedure.
Do NOT use any product for dark circles around the eyes for 2 weeks before the procedure.
Do NOT wear contact lenses to your appointment. Bring your glasses. Wait 24 hours after your
procedure before inserting clean contacts into your eyes. You CANNOT use saline to wet the
eyes during your healing phase. Use only sterile water as an eyewash. Check that your wash is
NOT saline. It will remove some of the ink. Once the eyeliner is fully healed, saline cannot
lighten the eyeliner.
DO NOT USE oil-based makeup remover, baby oil, mineral oil, heavy creams, or, especially,
glycols around the eyes for 2 weeks before and 2 weeks after the procedure. Check your
makeup, eye creams, and facial creams for these common ingredients. They may prevent the
color from implanting. The result may be no color retention at all.
Please be aware:
Permanent eyeliner may not appear as defined or dark on melanin-rich skin as light skin
because of the color contrast. The healed color may appear slightly gray or like a soft black.
Because the ink is implanted under the top layer of skin, your skin color may soften the
appearance of the ink.

It is your responsibility to inform us of any eye conditions you have had in the past, present, or
future. Doing so will help us determine whether you are a good candidate for eyeliner
procedures. Some eye conditions may need approval from your doctor.
A 6-month wait is required following any eye surgery, i.e., LASIK, cornea, upper or lower
blepharoplasty, lens repair, etc. If you have tear duct plugs, please discuss this by phone before
your eyeliner procedure.
Aftercare: Detailed instructions are provided at your appointment.
We will provide healing ointment for you to use for 7-10 days following your service.

Eyebrows

Because eyebrows do not swell or redden to the same degree as other areas, most people do
not need to avoid social situations immediately after their service.
To do:
If you like the way you draw your brows, come to your appointment with your eyebrows
penciled in. Bring your pencil with you.
Any eyebrow wax or tinting should be done at least 72 hours before your scheduled procedure.
Electrolysis hair removal should be done at least 5 days before. Do not resume any hair removal
method for at least 2 weeks after your procedure.
Use a high-quality sunscreen daily to delay the fading process. We recommend IMAGE
Prevention Moisturizer with SPF 50. We find it to be light and comfortable to wear. This
sunscreen is available for purchase after your appointment.
What not to do:
Do NOT apply any makeup on or near your eyebrows for 6-7 days or until they are fully
healed—no makeup, lotions, pencils, etc. Use only the aftercare ointment as directed. You can
wear makeup on the rest of your face.
Please be aware:
Botox – Do you plan on maintaining Botox throughout your lifetime? If not, consider your brow
service first. We can do the procedure after as long as the Botox has had at least 2 weeks to
settle. If you don’t maintain the Botox at some point, your brow may appear slightly uneven.
Some people are not good candidates for Hair strokes and Microblading. These techniques are
not ideal for clients with oily skin, large pores, deep crevices, and melanin-rich skin. We do have
options that provide a beautiful brow for everyone. We will discuss your goals and options at
your appointment.

Aftercare: Detailed instructions will be provided at your appointment.
We will provide healing ointment for you to use for 7-10 days following your service.

Lips

Since delicate skin or sensitive areas may swell slightly or redden, some clients feel it best not to
make social plans for a day or two.
Please be aware:
You will experience a breakout if you have ANY history of cold sores, fever blisters, or herpes
simplex. Contact your physician to get the proper prescription medication. We recommend
using the prescription 1-2 days before your procedure and a few days after. But you should
follow your doctor’s orders on the prescription. Be sure you have not had any cold sore
breakouts within the past 2 weeks. Repeated cold sores do cause scar tissue. Some lips will
require an extra session to work through the scar tissue.
Lip injections should be settled in the lip tissue for 3-4 weeks before your lip procedure. Please
be sure you note the type of injection you received on your medical history. Lips with filler will
possibly need an extra session.
Aftercare: Detailed instructions will be provided at your appointment.
We will provide healing ointment for you to use for 5-7 days following your service. Keep lips
moist with a thin coat of aftercare ointment while it heals.
Try to avoid food and drink on your lips for 3-4 days following your procedure. Protecting your
lips while eating will be a challenge but do the best you can. Wash them gently over the sink
after eating. Avoid biting or licking your lips as much as possible.
Wear a lip product with SPF after they heal.
Take care to protect your lips from the sun for at least 2 weeks.
Please note: Lips can take 1-3 treatments for desired depth of color.

If you have any questions or cannot keep your appointment, please call us. 210-314-5640
IF YOU GIVE LESS THAN 1 BUSINESS DAYS’ CANCELATION NOTICE, YOUR DEPOSIT IS FORFEITED
AND NON-REFUNDABLE. ADEQUATE NOTICE PROVIDES ENOUGH TIME FOR SOMEONE ELSE TO
TAKE YOUR APPOINTMENT TIME. Thank you!